FAQ
How long does delivery take?
Standard delivery usually takes 5–8 business days across South Africa.
How much is shipping?
Our standard shipping fee is R150.
Do you deliver across South Africa?
Yes. We deliver nationwide across South Africa.
Can I track my order?
Tracking information may be provided once your order has been dispatched, where available.
What payment methods do you accept?
We accept secure payment methods available at checkout, including supported debit and credit cards and other available payment options.
Can I return my order?
All sales are final. We do not accept returns or refunds for change of mind, incorrect selection, or unwanted products.
What if my item arrives damaged?
If your item arrives damaged, defective, or incorrect, please contact us through our Contact Us page within 48 hours of delivery. Photos may be required to review the issue.
Can I cancel my order?
Orders cannot be cancelled once they have been processed or dispatched.
Are the colours and designs always the same?
Some of our products are supplied in random colours or designs. When this applies, the exact colour or design you receive may differ from the product images.
How can I contact Smooshie?
For questions, order assistance, or other enquiries, please use our Contact Us page.
Why Choose Smooshie?
At Smooshie, we bring you fun, colourful, and practical products selected to add more enjoyment to everyday life. From sensory toys and creative accessories to unique gifts, our collection is chosen with fun, value, and convenience in mind. Shop with confidence and discover something that makes you smile.
Brand Statement
FUN PRODUCTS. HAPPY MOMENTS.
At Smooshie, we believe everyday life is better with a little more colour, creativity, and fun. Discover playful products made for gifting, relaxing, creating, and enjoying.